Hotwords are predefined words or phrases that you can search for in employee items. When creating a search, you can select hotwords to search for in the subject lines of items, their content, or both.

To simplify the management of hotwords, you can group them into hotword sets. For example, you can use one set of hotwords to monitor items for unacceptable language and another to monitor them for unethical business practice. You can define hotwords and hotword sets at the global, application level, where they are applicable to all departments, and at the department level, where they are specific to that department.

Compliance Accelerator comes with several XML files that contain predefined hotwords and phrases. You can import these files into your system as global hotwords and phrases, and then modify them as necessary.