You must have the application permission Add Hotwords to add global hotword sets, and the department permission Add Hotwords to add department-level hotword sets. By default, users with the application role of App Rule Admin have the first permission, whereas users with the department role of Rule Admin have the second.
To add a hotword set
Do one of the following:
If Compliance Accelerator lists a lot of departments, you can filter the list with the fields at the top of the pane. As well as filtering the departments by name, you can choose whether to list any research folders that are associated with them.
You can select multiple adjacent hotwords by holding down the Shift key while clicking the first and last hotword in the range. To select multiple nonadjacent hotwords, hold down the Ctrl key while clicking the required hotwords. Click OK when you have finished.