Installing Backup Exec options to remote computers

You can install the following options to remote computers:

Note:

To push-install options to a computer that runs Symantec Endpoint Protection (SEP) version 11.0 or later, you must configure SEP to share files and printers. File and printer sharing is turned off by default.

These features are push-installed to remote computers from a media server. Push installations save time by eliminating the need for local access at the target computer for the installation to be successful. You can install Backup Exec to as many as five remote computers concurrently.

There are special considerations that you should be familiar with before you install Backup Exec options on remote computers.

Review the following table:

Table: Special considerations for installing Backup Exec options to remote computers

Item

Consideration

32-bit and 64-bit computers

If you try to push-install an option from a 32-bit computer to a 64-bit computer, you may be prompted to insert the 64-bit installation media.

AOFO

Before you install the Advanced Open File Option to a remote computer, enable the remote registry service. Make sure that the logon account that is used has permissions to modify remote server registries.

Remote Agent for Windows Systems

You cannot push-install the Remote Agent for Windows Systems when the remote computer is in the ForceGuest configuration and it is not in a domain. ForceGuest is an operating system configuration that limits incoming users to Guest-level access. Instead, use the installation CD or the network to install the Remote Agent on the Windows computer.

See Installing Backup Exec using the command line (silent mode).

You can also turn off ForceGuest. In Windows XP, ForceGuest is configured by the Use simple file sharing option. In Windows Vista, ForceGuest is configured by the Network Access: Sharing and security model for local accounts settings. Refer to your Microsoft Windows documentation for more information.

Backup Exec installs a command line version of the Remote Agent on the computers that run the Server Core installation option of Windows Server 2008. The Remote Agent Utility command line applet is installed with the Remote Agent. This applet lets you monitor Backup Exec operations on the remote computer.

See About the Remote Agent Utility Command Line Applet.

Terminal Services

If you install Backup Exec agents and options through Terminal Services and the installation media is on a shared drive (CD-ROM or network share) you must install using a UNC path. Installation via mapped drives is not supported.

Windows XP SP2/Server 2003 SP1

To push-install Backup Exec options to a Windows XP SP2/Server 2003 SP1 computer, you must enable File and Printer Sharing on the Windows Firewall Exceptions list for the following ports:

  • 135 (RPC)

  • 445 (TCP)

  • 103X (mostly 1037)

  • 441 (RPC)

For more information about the Windows Firewall Exceptions list, refer to your Microsoft Windows documentation.

During the installation process, Backup Exec sets the Remote Launch and Remote Access security permissions for the Administrator's group.

You should enable the "Allow remote administration exception" group policy for the computer to which you push the installation.

Windows Vista/Server 2008

To push-install Backup Exec options to a computer that runs Windows Vista/Server 2008, you must enable certain items on the destination computer's Windows Firewall Exceptions list. You must enable the following items:

  • File and Printer Sharing

  • Windows Management Instrumentation (WMI)

For more information refer to your Microsoft Windows documentation.

To push-install to a Windows Vista computer, the destination computer must be part of a domain.

For more information, refer to the Microsoft Knowledge Base.

To install a Backup Exec option to a remote computer

  1. Do one of the following:

    To install Backup Exec for the first time

    Do the following in the order listed:

    • From the installation CD browser, select the option to install Symantec Backup Exec.

    • Click Next.

    • Select I accept the terms of the license agreement.

    • Click Next.

    • Check Remote Install. Uncheck Local Install if you do not need to install any Backup Exec options to the local computer.

    • Click Next.

    To install Backup Exec to a remote computer after you have already installed it on the local computer

    Do the following in the order listed:

    • On the Tools menu, click Install Agents and Media Servers on Other Servers.

    • Click Next.

  2. Do one of the following:

    To install the following:

    • Backup Exec Remote Agent for Windows Systems

    • Advanced Open File Option

    • Desktop and Laptop Options's Desktop Agent

    Click Windows Remote Agents, and then click Add.

    To install the Backup Exec Remote Agent for NetWare Servers

    Click NetWare Remote Agents, and then click Add.

  3. Do one of the following:

    To browse to the remote computer on which you want to install Backup Exec options

    Do the following in the order listed:

    • Click Browse.

    • Browse the list to select all of the remote computers that you want to install an option to.

    • Click OK.

    To add a remote computer manually

    Do the following in the order listed:

    • Type the name or IP address of the computer, and the domain. The domain is not necessary for NetWare systems.

    • Click OK.

  4. On the Remote Computer Logon Credentials panel, complete the options as follows:

    User Name

    Type the user name for an account that has administrative rights on the remote computer.

    Password

    Type the password for an account that has administrative rights on the remote computer.

    Domain

    Select the domain in which the remote computer is located. This option is not available for NetWare systems.

    Use this user name and password when attempting to connect to additional computers during the installation

    Check Use this user name and password when attempting to connect to additional computers during the installation to avoid entering credentials separately for each remote computer that you have selected.

  5. Click OK.

  6. In the Features pane, click the options that you want to install, and then click Finish.

  7. Do one of the following:

    If you are installing the Remote Agent for Windows or NetWare Systems, or AOFO

    Go to step 8.

    If you are installing DLO

    Go to step 11.

  8. When the Publish Remote Agent Information dialog box appears, select the appropriate options as follows:

    Enable the Remote Agent to publish information to the media servers in the list

    If you want this remote computer to display in the media server's backup selection list, verify that Enable the Remote Agent to publish information to the media servers in the list is checked.

    Names or IP addresses

    Enter a name or IP address for the media server that backs up the computer on which the Remote Agent resides. If a media server supports multiple networks, you only need to enter its Name or IP address one time.

    Add

    Click Add to add the name or IP address of the media server to which you want to publish.

    Edit

    To change a media server name or IP address, select the media server in the displayed list, and then click Edit.

    Remove

    To delete a media server name or IP address from the list of media servers to publish to, select the media server in the displayed list, and then click Remove.

  9. Click OK.

  10. Click Next.

  11. Read the installation review, and then click Install.

    The Remote Installation Status dialog box appears, and selected options are installed on the remote computer.

  12. When the installation status indicates that the reboot is complete, right-click the server name again, and click View Install Log or View Push Log.

  13. When the installation is complete, click Next, and then click Finish. You may need to restart the computer in order for the configuration to take effect.

    The installation process creates a job log named bkupinst.htm on the computer where Backup Exec is installed. This file lists any errors that may have occurred during installation. The last line of the log indicates if the installation was successful and if you must restart the computer.

    If there are problems installing the Backup Exec Remote Agent using this method, you can try to manually install the Remote Agent.

More Information

About the installation log

Using a command prompt to install the Remote Agent on a remote computer

Push-installing the Remote Agent and the AOFO using the command line


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