About the installation log

Backup Exec creates an installation log file, named Bkupinst.htm, when you install Backup Exec and when you install patches. This log file can help you troubleshoot installation problems. The log file provides links to TechNotes for the most common errors.

In addition, the text in the log file uses the following colors so you can identify warnings and errors:

Table: Installation log colors

This color



Normal operations


Warning messages


Error messages

For most versions of Windows, Bkupinst.htm is saved in:

\\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs.

The Application Data folder is a hidden folder. If you do not see the Application Data folder, refer to the Microsoft Windows documentation for instructions on how to display hidden folders. Note that in some versions of Microsoft Windows, the All Users folder has a different name. For example, All Users is named All Users.winnt in Microsoft Windows 2000 Server.

On Windows Vista/Server 2008 computers, Bkupinst.htm is saved in:

\\Users\All Users\Symantec\Backup Exec\Logs