Note:
if your a sending relatively small files to us (<10MB), you do
not need to ftp them, the files can be attached directly to your
trouble ticket using our web interface.
To upload files to Thinstall, you can ftp to thinstall.com
username = thinstall
password = thinstall
Thinstall's FTP site is write-only so other internet users will not
be able to access your files.
Because anyone can upload a file, there is no easy way for us to
know which files uploaded correspond to your ticket. Please update
your support ticket with the filename you used after the upload
completes. If you update the ticket before the upload completes we
can start using an incomplete file. If you don't update your
ticket, we will probably not be aware of the file you
uploaded.
If you are unfamaliar with FTP, we recommend a client like
Filezilla.