Many factors contribute to the severity status of a node or service. In a complex environment with many hierarchical levels, it can be difficult to determine whether the service or node itself or one or more subservices or nodes has caused a severity change.
To help you determine the source of a problem, HP Operations Manager provides root cause analysis to take you quickly to the service or node that is not performing. Root cause analysis starts at the level of your selected node or service, stops at the level where the cause of the problem lies, and draws a map that shows the source of the problem and the nodes or services affected.
You can view a root cause map from within the console tree, a map view, or the active and acknowledged messages browsers.
Root Cause to display a top-down map view of the selected
node or service in the current details pane. Click the + sign to
expand the map to show its subservices or subsystems. The last item
in the hierarchy represents the root cause of the problem.