Diagnosing problems using the map view

Problems you are alerted to in the message browser can often best be solved using the perspective provided by the map view of your environment. The map view presents a graphical view of your entire service or node hierarchy, including any subsystems or subservices. Nodes, services, and their components are represented as icons, color-coded to indicate the current state of the node or service.

When changes occur in the environment, HP Operations Manager automatically updates the map view to present the latest configuration and status. Opening the map view from the message browser displays a map in a new window. You can tile the windows horizontally to view both the message browser and the map view at the same time.

For a closer look at a specific area of concern, you can select a node or service on the map and left-click to redraw the map with the selected item at the center of the map. All subcomponent details such as subservices or managed devices are displayed below your selection.

Selecting any item in the map view displays messages from that item and any subcomponents below it in the hierarchy. Left-click an object in the map view to place that object in the center of the map. If you click in a blank area of the map, the point where you clicked becomes the center of the map and objects are repositioned accordingly. If your administrator has provided descriptions of the items in the map, they display as ToolTips. Captions can contain up to 500 characters.

The map view offers specialized views that help you diagnose problems:

Root cause analysis performs a top-down investigation of the hierarchy of your selected service or node and stops at the hierarchical level of the service or node that caused the status to change. There may be more levels below that, which are not displayed because the services or nodes on those levels did not contribute to the problem.
Impacted analysis works in the other direction, from the bottom up, by searching through the service hierarchy to display all other services or nodes that are impacted by the change in status. The nature of the impact is determined by the status propagation and calculation rules configured by your administrator. The impact path of a service or node also displays in the console tree.

Because the impact analysis only considers negative impacts (status changes from good to bad) the impact graph does not necessarily display the top-level service or node, but stops where impact occurred.

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