Show impacted services or nodes

In a complex environment with many hierarchical levels, it can be difficult to determine how a severity change on one node or service may impact other nodes or services or their subcomponents. Because a subservice or subsystem can be contained in a node or service and also be used by another service or node, a severity change affects:

• The immediate parent service or node
• All other services that use that subservice

To help you resolve problems more efficiently, HP Operations Manager for Windows provides a map view of services or nodes that are impacted by a change in severity. You can see at a glance the services or nodes that are affected. The Show Impacted Services analysis tool starts at the level of the selected service or node and searches upward to display all other services or nodes affected by the status change.

You can view an impacted services map from within the console tree, a map view, or the active and acknowledged messages browsers. When opened from the console tree, the map displays in the details pane. When opened from the message browser or map view, the map displays in a new window.

To show the services impacted by a problem

1. From the console tree, map view, or active and acknowledged messages browsers, select the service or node you want to investigate.
2. Right-click the service or node to open the shortcut menu.
3. Select View Impacted to show a map view of the selected service or node.
4. The map displays the service or node you selected and all services or nodes affected by the problem.

• Show root cause
• Diagnosing Problems Using the Map View