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General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

Refer to

1

"Symptom information"

2

"Loose connections"

3

"Service notifications"

4

The most recent version of a particular server or option firmware is available on the following websites:

5

"General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website

6

Server maintenance and service guide, located on the Documentation CD or the HP website

7

  • Server maintenance and service guide, located on the Documentation CD or the HP website
  • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website

8

  • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website
  • "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website

9

"HP contact information"

General diagnosis flowchart