Linking from the job log to the Symantec Technical Support Web site

Errors that are reported in the job log each have a unique code, called a Unique Message Identifier (UMI). These codes contain hyperlinks that you can click to go to the Symantec Technical Support Web site. From the Web site, you can access technical notes and trouble-shooting tips that are related to a specific message. Unique Message Identifier (UMI) codes establish unique message codes across all Symantec products.

Some alerts also contain a UMI. For example, if a Warning alert appears when a job fails, the alert includes a Unique Message Identifier (UMI) code.

See Responding to active alerts.

To link from the job log to the Symantec Technical Support Web site

On the navigation bar, click Job Monitor.
On the Job List tab, in the Job History pane, select the completed job that you want to view.
In the task pane, under General Tasks , click Properties.
Click Expand All to view all of the information that is contained in the topics. Click Collapse All to hide the information in the topics.
Scroll to the Job Completion Status section.
Click the Unique Message Identifier (UMI) code, which appears as a blue hyperlink.

A new browser window opens to the Symantec Technical Support Web site.

You can create or enable an error-handling rule for this error. These rules let you set options to retry or stop a job when this error occurs.