Error-handling rules

You can enable default rules or create custom rules to set retry options and final job disposition for failed or canceled jobs. Retry options let you specify how often to retry a job if it fails and the time to wait between retry attempts. The final job disposition lets you either place the job on hold until you can fix the error, or reschedule the job for its next scheduled service.

To apply an error-handling rule for a group of similar errors, or error categories, you can enable a default error-handling rule. Each default error-handling rule applies to one category of errors, such as Network Errors or Security Errors. Default error-handling rules are disabled by default, so you must edit a rule and enable it before the retry options and job disposition settings will apply to jobs that fail with errors in the selected category. You cannot delete default error-handling rules, or add specific error codes to a category, or add new error categories. Before the error-handling rules will apply, the final error code must be in an error category that is associated with a rule, and the rule must be enabled.

To apply an error-handling rule for a specific error code that is in an error category, you can create a custom error-handling rule. You can select up to 28 error codes in an error category that a custom error-handling rule can apply to. You can also add an error code to an existing custom rule.

One custom error-handling rule, named Recovered Jobs, is created when Backup Exec is installed and is enabled by default. This rule applies retry options and a final job disposition to jobs that fail and that are not scheduled to run again.

See Custom error-handling rule for recovered jobs.

If both a custom error-handling rule and a default error-handling rule apply to a failed job, the settings in the custom rule are applied to the job.


If the server on which Backup Exec is installed is in a cluster environment, the Cluster Failover error-handling rule is displayed on the list of error-handling rules. This rule is enabled by default.

See Cluster failover error-handling rule.