About Acknowledgements

When a device state changes, regardless of any action that has been placed on the device, WhatsUp Gold uses the Acknowledgement feature to make you aware that a state change occurred. In the device list, the name of the device appears in bold, and in the map view, the device name appears on a black background.

After the device is in Acknowledgement mode, it will remain until you actively acknowledge it.

Acknowledging a device state change does not keep that device from firing actions. To stop a device from firing actions, you must put the device into maintenance mode.

To acknowledge a state change:

Select the device or devices you want to acknowledge and right-click on a selected item. In the right-mouse menu, select Acknowledge.
- or -
Access the State Change Acknowledgement report and select the devices you want to acknowledge. After the devices are selected, click Clear to remove the devices from the report, thereby acknowledging the state change.