The health dashboard is a simple, high-level, uncluttered view of your devices. It represents each device with an icon that shows the device's current health. The devices viewed in the health dashboard are based on scopes and roles. The health dashboard is movable and configurable. The health dashboard displays the overall health of all the devices in the view, listing the number of devices by state (X number of devices in Critical state, X number of devices in Normal state). You can view a graph and device list or undock the graph and view that by itself on your workstation or a group monitor.

When you right-click a device's icon, you can view device properties or a more detailed state of the device displayed in a pop-up window. From this window, you can view the type of the device, and the percentages of key resources used on the device. You can also select basic troubleshooting items, such as ping, trace route and remote control (if the device is managed), or double-click the icon to go to the console.

To open the health dashboard

In the LANDesk Management console, click Tools > Reporting/Monitoring > Health Dashboard.

The health dashboard opens in a Web browser. It displays all devices listed in the All devices group. If devices are listed multiple times in All devices, they are listed multiple times in the health dashboard. To avoid listing devices multiple times:

NOTE: For dialogs and windows to display properly, the Management Suite Web site must be added to the allowed list of the browser's popup blocker.

To view the real-time inventory console

In the health dashboard, double-click the device.

The real-time inventory console lists basic inventory and system information, as well as a remote control option, monitoring and performance alert settings, and power options. For more information see Viewing the real-time inventory console

To view device properties

In the health dashboard, right-click a device, then click Properties.

You can view the device name, IP address, the percentage of CPU and memory usage, and the amount of hard disk space remaining. Viewing Properties connects to that device to gather real-time information on key metrics such as storage space and memory used. If the device is offline (or unable to communicate on the network or if the monitoring agent is not installed on that device), the Properties dialog reports an error. Verify the monitoring agent is installed on that device and that it is connected to the network.

To perform basic troubleshooting tasks

The health dashboard provides basic troubleshooting functionality, such as pinging the device, remote control (if the device is managed), and access to a device's device information console.

  1. To remote-control a device, right-click the device and select Remote control.
  2. To ping a device, right-click the device and select Ping device.
  3. To send a trace route command to a device, right-click the device and select Tracert device.
To sort the health dashboard

In the health dashboard toolbar, click the Sort By drop-down list, then select either Name or Health.

To dock the health dashboard graph

In the health dashboard toolbar, click Dock graph.

The dockable window, which displays the graph and basic status information, opens in a new window. To return the graph to the main health dashboard window, click the Dock graph button again.

To view by status category

In the health dashboard toolbar, click the View drop-down list and select an option (Normal, Warning, Critical, or All).

NOTE: You can also click a bar (or pie section) on the graph to view only devices matching that status.

To refresh the health dashboard

After you add new devices to the My devices list (either by manually moving them from Discovered devices list or by automatically scanning them in after installing the device agent), you must manually refresh the health dashboard to view any of these new devices. To do this, click the Refresh button on the health dashboard toolbar.

This adds and removes devices from the list, and updates the status of each device. You don't need to manually refresh the health dashboard to view current device health. When the health of any monitored device changes, the health dashboard automatically refreshes its device icons to reflect current device health.