This section lists some common issues that you may encounter when using the tools in Windows® Internet Explorer® Administration Kit 8 (IEAK 8), or when deploying or managing the customized version of Internet Explorer 8 that you created using IEAK 8.
What problems are you having?
- I'm not able to locate
specific pages in the Internet Explorer Customization
- Internet Explorer Setup
fails on a user's computer.
- The Internet Explorer Setup
connection times out.
- Branding changes made
through auto-configuration are not applied on a computer running
Windows 2000 or Windows XP.
- Users cannot uninstall
- Internet Connection Wizard
Internet sign-up does not work with a configuration-only
I'm not able to locate specific pages in the Internet Explorer Customization Wizard 8.
- Cause: Various installation or configuration
choices can prevent you from accessing certain pages in the
Internet Explorer Customization Wizard 8.
- Solution: Try the following:
- Make sure you selected the correct version —
Internet content provider (ICP), Internet service provider (ISP),
or Corporate — during installation. For more information, see
Options for Specific Audiences.
- On the Platform Selection
page of this wizard, make sure you selected the correct operating
system. Certain pages are not available for certain operating
- On the Feature Selection
page of the wizard, make sure that all the features you want to
customize are selected. Screens for a feature are not displayed if
the check box for it is not selected.
- Make sure you selected the correct version — Internet content provider (ICP), Internet service provider (ISP), or Corporate — during installation. For more information, see Customization Options for Specific Audiences.
Internet Explorer Setup fails on a user's computer.
- Cause: Various issues can cause problems
during Setup, including missing files, or issues with trust or URL
- Solution: If Setup fails, you can
troubleshoot errors using the Setup log files: IE8_main.log and
IE8.log. The files document the entire setup process from the
moment IE8Setup.exe is run until the download of the last .cab file
When IE8Setup.exe is run, the log files are created in the folder where Windows is installed (typically, the C:\Windows folder). The log begins with the date and time Setup was launched and ends with the date and time it successfully downloads the last .cab file. As you go through the Setup Wizard, log entries are continually written to this file. It is the most informative log file for determining what caused a download failure and when the failure occurred. Most entries logged in this file are also written to the registry. This data is recorded to assist with safe recovery.
The error codes can help you determine what Setup was doing when it failed, and also help you determine the cause of the failure.
Initializing, making a temporary folder, and checking disk space.
Checking for all dependencies.
Downloading files from the server.
Copying files from download location to temporary installation folder.
Restarting download and retrying Setup, because of a time-out error or other download error.
Checking trust and checking permissions.
Running Setup program (an .inf or .exe file).
Installation is finished.
Download finished, and all files are downloaded.
Common error codes:
Files are missing from the download folder during installation.
An error code starting with 800b is a trust failure.
An error code starting with 800C is a Urlmon.dll failure.
The Internet Explorer Setup connection times out.
- Cause: Setup has the ability to switch
servers during an installation to maintain maximum throughput or to
recover from a distribution site that is not responding. Switching
servers occurs when Setup detects no throughput or less than one
byte in two minutes.
If a connection times out, Setup tries to connect to the next download site in the list. The process continues at the beginning of the partially downloaded .cab file. If a connection times out and Setup does not switch servers, it attempts to reconnect to the download site and continue the setup process at the point where it left off. If a connection to the download site cannot be established, Setup asks if you want to stop the installation or try again.
- Resolution: If the first site is down (for
example, as a result of server problems), Setup is unable to locate
the remaining sites by default. A workaround involves overwriting
the first site with the following command:
<path>\ie8setup.exe /C:"ie8wzd.exe /S:""<path>\ie8setup.exe"" /L:""http://your_Web_server/your_Web_site/ie8sites.dat"""
<path> is the folder where IE8setup.exe is located.
Branding changes made through automatic configuration are not applied on a computer running Windows 2000 or Windows XP.
- Cause: Branding changes distributed to people
using automatic configuration are not applied if the Disable
external branding of Internet Explorer policy is set in Group
Policy on computers running Windows 2000 or Windows XP.
This policy prevents branding of Internet programs, such as
customization of Internet Explorer logos and title bars, by a
non-Microsoft company or entity such as an Internet service
provider or Internet content provider.
- Resolution: For more information about
updating settings for your custom version of Internet Explorer, see
Explorer After Deployment.
Users cannot uninstall Internet Explorer.
Cause: If you cannot use Add or Remove Programs in Control Panel to uninstall Internet Explorer, uninstall information might not be on the computer.
- Resolution: You should start by reviewing the
uninstall log, IE8Uninst.log, which is located in the C:\Windows
folder. This log covers the entire process sequentially, including
every file addition or removal; every registry addition, change, or
removal; and any dialog boxes shown to the user.
Next, try uninstalling directly. The backup folder for Internet Explorer 8 is <systemdrive>\Windows\$ie8$ and the uninstall file is Spunist.exe.
Also, if you are using the Corporate version of IEAK 8, confirm that you did not inadvertently select the Disable saving uninstall information check box in Corporate Install. If you did this, you are prevented from uninstalling Internet Explorer in the future.
Internet Connection Wizard Internet sign-up does not work with a configuration-only package.
- Cause: This is by design in IEAK.
- Resolution: If you are using a
configuration-only package, do not use Internet Connection Wizard
mode sign-up if you anticipate that some of your users are using
Internet Explorer 4.01 Service Pack 1 (or earlier
versions). Instead, create a separate package using kiosk-mode
sign-up for these customers. For more information, see Implement Server-Based
- For more information about IEAK 8, see
Explorer Administration Kit 8.