Reviewers can select some or all of the tags in a multiple-choice group. For example, you might use a multiple-choice group to ask the question "What part of the car is the item pertaining to?". This type of question can have multiple answers, and in this case you might provide tags that are labeled "Brakes", "Tires", "Windshield", and so on.
To create a multiple-choice tag group
To create new tags, click New Tag and then enter the details of the new tag. If you previously created an application-level tag and want to add it to the case, click Add and then select the required tag.