Remedy Action Request System actions

The three BMC Remedy actions included for use with the integration server are described below.

While configuring these attributes for your Remedy actions, a dialog box appears, in which you can link the fields in the Remedy form to the Remedy-specific field mappings See "Mapping fields for Remedy forms".

Create request

This action enables you to use Asset Lifecycle Manager to create service requests within the Remedy system.

Get request information

This action enables you to retrieve details from a specific Remedy service request and populate a designated set of fields.

Update request

This action enables you to update or modify details from an existing Remedy service request.