The three BMC Remedy actions included for use with the
integration server are described below.
While configuring these attributes for your Remedy actions, a
dialog box appears, in which you can link the fields in the Remedy
form to the Remedy-specific field mappings See "Mapping fields for Remedy forms".
Create request
This action enables you to use Asset Lifecycle Manager to create
service requests within the Remedy system.
Authentication (Advanced): The BMC Remedy
integration server credentials.
Name: The name of the action. You can rename
this attribute to a more descriptive name to help identify the
action.
Request form (Advanced): The name of the
Remedy request form you want to interact with.
Entry ID (Advanced): The ticket number from
Remedy.
Get request information
This action enables you to retrieve details from a specific
Remedy service request and populate a designated set of fields.
Authentication (Advanced): The BMC Remedy
integration server credentials.
Name: The name of the action. You can rename
this attribute to a more descriptive name to help identify the
action.
Entry ID Authentication (Advanced): The ticket
number from Remedy.
Request form Authentication (Advanced): The
name of the Remedy request form you want to interact with.
Update request
This action enables you to update or modify details from an
existing Remedy service request.
Authentication
(Advanced):The BMC Remedy
integration server credentials.
Name: The name of the action. You can rename
this attribute to a more descriptive name to help identify the
action.
Entry ID (Advanced): The ticket number from
Remedy.
Request form (Advanced): The name of the
Remedy request form and view you want to interact with.