Once you have used Asset Lifecycle Manager's Configure
Fields tool to create the fields you want to use for Remedy,
you can map them to the corresponding fields in the Remedy form
that your workflow needs to interact with. You do this using the
Property mappings dialog box, which you access from the
Attributes panel.
To map Asset Lifecycle Manager fields to Remedy fields
Drag the Remedy action you want to use to the
canvas.
Click on the Remedy action to define its
attributes.
In the Advanced tab, click the Request
Form row.
Click the Browse[...] button to open
the Property mappings dialog box.
Select the form and view you want to interact with,
using the drop-down list boxes.
In the Form fields window, select the Remedy
field you want to map.
In the Field mapping window, click the plus
sign [+] next to the field category, then click the Asset
Lifecycle Manager field you want to assign to the selected
field.
When you finish defining a field, select its checkbox
to save the mapping after you exit the dialog box.
Repeat steps 6 and 7 for each field that needs to be
mapped.
When you have finished mapping fields, click
OK to close the Property mappings dialog box.
Tips
When you assign an Asset Lifecycle Manager field to a
Remedy field, a gray bar highlights it to indicate it has been
mapped. The highlight bar appears whenever the corresponding Remedy
field is selected in the Form fields panel.
To assign a new value instead of using an Asset
Lifecycle Manager field, check the box next to Enter a value for
the input parameter, and then type a name or description for
the value.
If you click OK to exit the dialog box before
assigning a required field, an error message appears, with a
reminder that a field or default value must be assigned.