Set up an operator's view

As administrator, you determine the view of your enterprise environment that will be displayed in HP Operations Manager for Windows by configuring the environment using policies. The view you create is used by operators to perform these tasks:

• Monitor performance and events.
• Perform routine maintenance tasks.
• Correct problems as they arise.
• Prevent problems before they can impact your network.

HPOM provides predefined policies that you can use as-is or modify to meet your requirements. You can also create your own new policies. After installing HPOM, you perform a number of configuration and deployment tasks to create a view of the managed nodes and services in your environment, the status messages that apply to them, and the corrective actions available to resolve problems.

By creating user roles and assigning users to these various roles, you configure an operator's view of the environment to focus on specific assigned tasks and responsibilities. By defining roles for specified operators and administrators, you control the users view of your enterprise and the range of activities which that user has permission to perform. By assigning users to well-defined, specific roles, you can distribute monitoring and maintenance tasks across a group of individuals with their own particular areas of expertise and experience and customize each users console view.

Configure the management server

• Configure managed nodes and deploy necessary policies to these nodes.
• Configure tools that operators use to resolve problem situations.
• Configure services by defining the service hierarchy and specifying the way status is calculated and propagated for display in the message browser and map views.
• Configure service types that are used when an instance of a service is created.

Develop policies

• Create policies for messages or the collection of metrics and deploy them to managed nodes. You can use the predefined default policies supplied with HPOM if you prefer.
  • Specify the messages that result from events that occur in the environment.
  • Customize the automatic actions (scripts that are configured to run automatically when a specific event occurs) and operator-initiated actions (the set of commands/executable scripts that are available to an operator when a specific event occurs) required to complete a task.
  • Configure measurement collections. Specify the data to be collected, the nodes from which it is collected, and the thresholds, which when exceeded, trigger events that produce messages in the console for operators to act upon.
  • Provide specific message instructions to help with problem resolution.

Deploy policies

• Deploy appropriate policies to specified managed nodes
• Extend the scope of HPOM by integrating additional applications and managed services and nodes.

Assign operators and administrators to user roles

• Create user roles that focus the attention of operators or administrators on their primary tasks without the distraction of information that is not relevant to their assigned responsibilities.
• Specify which users can view, create, modify, delete, deploy, and undeploy policies and packages.
• Specify which services, nodes, and tools will be available to specific user roles.
• Specify which Message Groups will be available to operators.