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Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.

IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

  1. Review the important safety information.
  2. Gather symptom information.
  3. Prepare the server for diagnosis.
  4. Use the Start diagnosis flowchart to begin the diagnostic process.