NOTE: For common troubleshooting procedures, the term "server" is used to mean servers and server blades.
This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant serverÂ—from the most basic connector issues to complex software configuration problems.
To understand the sections of this guide and to identify the best starting point for a problem, use the following descriptions:
Many server problems are caused by loose connections, outdated firmware, and other issues. Use this section to perform basic troubleshooting for common problems.
When a server exhibits symptoms that do not immediately pinpoint the problem, use this section to begin troubleshooting. The section contains a series of flowcharts that provide a common troubleshooting process for ProLiant servers. The flowcharts identify a diagnostic tool or a process to help solve the problem.
When the symptoms point to a specific component, use this section to find solutions for problems with power, general components, system boards, system open circuits and short circuits, and external devices.
When you have a known, specific software problem, use this section to identify a solution to the problem.
Use this section as a reference for software tools and utilities.
When additional information becomes necessary, use this section to identify websites and supplemental documents that contain troubleshooting information.
Use this section for a complete list of the following messages: