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Data is inaccessible

Action:

  1. Be sure the files are not corrupt. Run the repair utility for the operating system.
  2. Be sure no viruses exist on the server. Run a current version of a virus scan utility.
  3. When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU. See the TPM replacement recovery procedure in the operating system documentation.
  4. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation.