Sun Solaris operating systems
Collect the following information:
- Operating system version number
- Type of installation selected: Interactive,
WebStart, or Customer JumpStart
- Which software group selected for
installation: End User Support, Entire Distribution, Developer
System Support, or Core System Support
- If HP drivers are installed with a DU:
- DU number
- List of drivers in the DU diskette
- The drive subsystem and file system
information:
- Number and size of partitions and logical
drives
- File system on each logical drive
- A list of all third-party hardware and
software installed, with versions
- A detailed description of the problem and
any associated error messages
- Printouts or electronic copies (to e-mail to
a support technician) of:
- /usr/sbin/crash (accesses the crash dump
image at /var/crash/$hostname)
- /var/adm/messages
- /etc/vfstab
- /usr/sbin/prtconf