IBM OS/2 operating systems
Collect the following information:
- Operating system version number and
printouts or electronic copies (to e-mail to a support technician)
of:
- IBMLAN.INI
- PROTOCOL.INI
- CONFIG.SYS
- STARTUP.CMD
- SYSLEVEL information in detail
- TRAPDUMP information (if a TRAP error
occurs)
- A directory listing of:
- C:\
- C:\OS2
- C:\OS2\BOOT
- HPFS386.INI (for Advanced or Advanced with
SMP)
- If HP drivers are installed:
- Version of the SSD used
- List of drivers from the SSD
- Versions of the OS/2 Management Insight
Agents, CPQB32.SYS, and OS/2 Health Driver use
- The drive subsystem and file system
information:
- Number and size of partitions and logical
drives
- File system on each logical drive
- Warp Server version used and:
- Whether Entry, Advanced, Advanced with SMP,
or e-Business
- All services running at the time the
problem occurred
- A list of each third-party hardware
component installed, with the firmware revisions
- A list of each third-party software
component installed, with the versions
- A detailed description of the problem and
any associated error messages