IBM OS/2 operating systems

Collect the following information:

• Operating system version number and printouts or electronic copies (to e-mail to a support technician) of:
  • IBMLAN.INI
  • PROTOCOL.INI
  • CONFIG.SYS
  • STARTUP.CMD
  • SYSLEVEL information in detail
  • TRAPDUMP information (if a TRAP error occurs)
• A directory listing of:
  • C:\
  • C:\OS2
  • C:\OS2\BOOT
  • HPFS386.INI (for Advanced or Advanced with SMP)
• If HP drivers are installed:
  • Version of the SSD used
  • List of drivers from the SSD
  • Versions of the OS/2 Management Insight Agents, CPQB32.SYS, and OS/2 Health Driver use
• The drive subsystem and file system information:
  • Number and size of partitions and logical drives
  • File system on each logical drive
• Warp Server version used and:
  • Whether Entry, Advanced, Advanced with SMP, or e-Business
  • All services running at the time the problem occurred
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages