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If you have tried everything you can to solve a problem, but still need a resolution, you can contact Technical Support by phone or via the Internet with Symantec DirectAssist.
To expedite the Technical Support process, do the following:
Know your Backup Exec version and revision number. Locally, the version and build information can be located by selecting the About Backup Exec option from the Help menu.
Use one of the diagnostic utilities included with Backup Exec to collect information that technical support can use to diagnose your issue.