Generating a diagnostic file for troubleshooting

Backup Exec includes a diagnostic application (Bediag.exe) that gathers information about a Windows computer for troubleshooting purposes. You can run it from the media server, or from a remote computer. This application can be run from within Backup Exec, or it can be run from a command line. The Bediag command line utility is located in the Backup Exec for Windows Servers directory on your hard drive (by default, \Program Files\Symantec\Backup Exec).

The type of information collected in the bediag.txt file includes the following:

Account groups, account privileges and environment settings.
Backup Exec software version and registry information, Backup Exec Agent listing, Windows version information, SCSI hardware configuration, SQL Server information, Driver services information and Windows Services information.
Server information, supported shared directories and Windows sockets information.

To create a bediag.txt from within Backup Exec

Start Backup Exec.
On the Tools menu, select Backup Exec Diagnostics.

You can also create a bediag.txt file from the Device view. On the navigation bar, click Devices. Select the media server. On the Task pane, under General Tasks, click Properties. Then select the General tab.
Click Run Diagnostics. The bediag.txt file will appear.

From a command line prompt on the media server

Launch the command prompt.
From the directory Program Files\Symantec\Backup Exec\, type bediag servername (the server can be the local media server or a remote server. If you are running this from a workstation, type bediag workstationname).
The file "Bediag.txt"is in the directory that contains Bediag.exe (by default Program Files\Symantec\Backup Exec).

The following switches can be used with the command line option (bediag [switches] servername):

/a	Dump Agent List
/b:[server]	Specify a Backup Exec server to poll for service account information
/c	Dump Backup Exec software configuration from the registry
/app	Dump Application Event log
/sys	Dump System Event log
/bex	Dump only Backup Exec entries in the Application Event log
/err	Dump only error events from any event log
/recs:n	Dumps only newest n records from given event logs
	***The bex, err and recs switches must be used in conjunction with the app and/or sys switches
/o:[file]	Specifies output job log for append
	***Omitting [file] will send output to the screen
/h	Dump SCSI hardware subkey from registry
/l	Dump Lotus Notes information
/n	Dump Windows Socket Network Protocols
/p	Dump user privileges
/q	Dump Microsoft SQL Server information
/s	Dump information on Services
/u	Dump Microsoft update information.
/v	Dump Server Information
/w	Dump Windows version information
/x	Dump Microsoft Exchange Server Information
/?	Display usage information