Refer to the following list for the requirements for running true image restore:
The Backup Exec Remote Agent for Windows Systems must be installed on any remote computers that you want to back up.
The Advanced Disk-based Backup Option (ADBO) must be installed on the media server.
The backup sets must be created by a policy that contains full and incremental job templates in which the option Collect additional information for synthetic backup and for true image restore is enabled.
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Collecting additional information for synthetic backup and true image restore