ZENworks 7 Asset Management Readme

Documentation version 7.0.23-SP1-060418
April 2006

Thank you for installing ZENworks® 7 Asset Management Support Pack 1 from Novell®. ZENworks 7 Asset Management Support Pack 1 is the update to ZENworks 7 Asset Management , and can also upgrade both of the products listed below:

For detailed instructions on using ZENworks 7 Asset Management, please refer to the Evaluation Guide, Installation Guide and the User’s Guide (available from the \Docs folder on the CD or CD image) or consult the online help in the ZENworks Asset Management Manager and the Web Console.

For information about bug fixed in Support Pack 1, see TID 10097778 in the Novell Support Knowledgebase.

1.0 Readme Updates
1.1 October 20, 2005
1.2 March 2006 - What's New in Support Pack 1
1.2.1 Enhancements to Asset Management
1.2.2 Enhancements to Asset Inventory
1.2.3 System Requirement Updates
2.0 New Features and Enhancements
2.1 General Enhancements
2.1.1 Web Console Usability and Security
2.1.2 Additional Client Platform Support
2.1.3 Product Category and Subcategory Updated With Knowledgebase
2.1.4 Rules for Creating Passwords
2.1.5 Upgraded Versions of Java and Tomcat
2.2 Asset Inventory
2.2.1 Mac Hardware and Software Inventory
2.2.2 Web Console Administration Functions
2.2.3 Web Console Reporting Enhancements
2.2.4 Recognition Enhancements
2.2.5 Scanning Virtual Machines
2.2.6 New Platform Field
2.3 Software Compliance and Software Usage
2.3.1 Software Spectrum Connector
2.3.2 Integration of Mac Software Inventory
2.3.3 New Software Compliance Reports
2.3.4 New Notes Field for Excluded Products
2.3.5 Enhancements to Custom Reports
2.3.6 Software Compliance Report Filtering
2.3.7 Software Compliance Usability Enhancements
2.3.8 Editing Drop-down Lists
2.4 ZENworks Suite Integration
3.0 Updated System Requirements
3.1 Stand-alone Deployment
3.2 Enterprise Deployment
3.2.1 Hardware Requirements
3.2.2 Installation Requirements
3.3 Collection Client Applications
3.3.1 Installation Requirements
3.3.2 Supported UNIX/Linux Versions
3.3.3 Supported Virtual Machines
3.3.4 Supported Browsers
4.0 Bug Fixes
5.0 Installation Notes
5.1 Login Scripts
5.2 Standalone Deployment
5.3 Upgrading Tomcat and Java
6.0 Known Limitations
6.1 Mac and UNIX/Linux Inventory
6.2 Virtual Machine Inventory
6.3 Inventory Database
6.4 File Store
6.5 Manager
6.6 Reports and Queries
6.7 Client Applications
6.8 Task Server
6.9 Software Usage Monitor
7.0 Documentation Notes
8.0 Technical Support
9.0 Documentation Conventions
10.0 Legal Notices

1.0 Readme Updates

This document was updated in the following sections on the dates indicated.

1.1 October 20, 2005

The section entitled 2.1.5 Upgraded Versions of Java and Tomcat was added to the 2.0 New Features and Enhancements section.

The section entitled 5.3 Upgrading Tomcat and Java was added to the 5.0 Installation Notes section.

1.2 What's New In Support Pack 1

This section summarizes the changes to ZENworks 7 Asset Management Support Pack 1. For information about bugs fixed in Support Pack 1, see TID 10097778 in the Novell Support Knowledgebase.

1.2.1 Enhancements to Asset Management
1.2.1.1 New Reseller Connector
1.2.1.2 Windows Terminal Server Usage
1.2.2 Enhancements to Asset Inventory
1.2.2.1 Enhanced Processor Recognition and Reporting
1.2.2.2 Network Discovery Recognition Enhancements
1.2.2.3 Web Console Reporting Enhancements
1.2.2.4 New Virtual Machines Supported for Inventory
1.2.3 System Requirement Updates
1.2.3.1 Firefox Support added to Web Console
1.2.3.2 New Virtual Machine Supported as Server Hosts
1.2.3.4 Support for Oracle 10G Release 2
1.2.3.5 Support for Microsoft SQL Server 2005

1.2.1 Enhancements to Asset Management

The following Asset Management enhancements have been added.

1.2.1.1 New Reseller Connector

A CompuCom reseller connector has been added. CompuCom now makes a report available (Software Compliance Report) that can be used to import purchase records directly into ZENworks Asset Management Software Compliance. The connector uses the standard ZENworks Asset Management purchase record import file format.

1.2.1.2 Windows Terminal Server Usage

Software usage can now be monitored and reported for applications run through Windows Terminal Server 2000 and 2003. These applications appear in existing application Usage reports. You can view Terminal Server usage activity by user, by machine, and by product. What you see depends on the context you use to view the usage activity:

1.2.2 Enhancements to Asset Inventory

The following Asset Inventory enhancements have been added.

1.2.2.1 Enhanced Processor Recognition and Reporting

The following recognition enhancements have been made in Support Pack 1:

1.2.2.2 Network Discovery Recognition Enhancements

The Network Discovery Engine now discovers these products:

Note: Certain Linux platforms are discovered and differentiated exclusively with SNMP. By default, these platforms are not configured to allow discovery by the Network Discovery Engine. Before these platforms can be differentiated, each machine must have SNMP enabled and configured correctly. For information on configuring a Linux machine for discovery by the Network Discovery Engine, see TID #10100611.

1.2.2.3 Web Console Reporting Enhancements

The following enhancements have been added for reporting:

Note: By default, Software Compliance reports run automatically with the default filter options when you call them from the Software Compliance menu. If you have large amounts of data, there may be a significant delay before the report appears. You can disable this feature, so that the report does not run until you set up a filter and click Search. For more information see TID #10100612.

1.2.2.4 New Virtual Machines Supported for Inventory

The following platforms can now be scanned by the ZENworks Asset Management client:

If you are running the full version of ZENworks Asset Management, you can monitor software usage on those platforms as well.

1.2.3 System Requirement Updates

System requirements have been updated as follows.

1.2.3.1 Firefox Support added to Web Console

Support for the Firefox 1.0 and newer browser has been added for the Web Console. This includes:

Note: Column headers in the Web Console do not remain at the top of the page when using Firefox.

1.2.3.2 New Virtual Machines Supported as Server Hosts

ZENworks 7 Asset Management servers can now be installed and run from these virtual servers, as both Standalone and Enterprise deployments:

Note: See Section 3, System Requirements for information concerning virtual machine hardware requirements.

1.2.3.4 Support for Oracle 10G Release 2

ZENworks 7 Asset Management now supports Oracle 10G Release 2. It uses ODBC Driver 10.2.0.1.

1.2.3.5 Support for Microsoft SQL Server 2005

ZENworks 7 Asset Management now supports Microsoft SQL Server 2005.

Back to top

2.0 New Features and Enhancements

The following is a list of new features and enhancements that have been incorporated into the various components of the ZENworks 7 Asset Management release. Please refer to the online help for further details about these enhancements.

2.1 General Enhancements

2.1.1 Web Console Usability and Security

2.1.2 Additional Client Platform Support

2.1.3 Product Category and Subcategory Updated With Knowledgebase

2.1.4 Rules for Creating Passwords

You can now define rules that control whether a password is allowed or not. You can:

You change the rules by clicking Password Rules in the Manage ZENworks Asset Management Users window, available from the Administration menu. These rules apply when creating users in either the Web Console or the Manager.

If you change the password rules, the next time the user logs in, a message appears, asking the user to create a new password. When the user creates the new password, it is checked against the rules, and the user must re-enter the password until it meets the requirements specified by the rules.

2.1.5 Upgraded Versions of Java* and Tomcat*

New versions of Java 2 SDK and Apache Tomcat Server are installed with ZENworks 7 Asset Management:

Note:

2.2 Asset Inventory

Asset Inventory is a component of ZENworks 7 Asset Management. The following enhancements have been added to Asset Inventory:

2.2.1 Mac Hardware and Software inventory

Any Macintosh computer running Mac OS 10.2.4 or newer can be scanned with Asset Inventory. The reported information includes all information available through the Apple* System Profiler.

Note: Certain reports do not apply to the Mac. For these reports, a message has been added to the report header indicating that the report is for Windows machines only.

2.2.2 Web Console Administration Functions

New Administration functions have been added to the Web Console to allow you to:

2.2.3 Web Console Reporting Enhancements

Workstation History in Custom Reports - You can now view workstation history through custom reports.

2.2.4 Recognition Enhancements

ZENworks Asset Management provides more granular information about drive types1. Drives are categorized as follows:

1 Added in a software update to TS.Census 3.2, and subsequently added to ZENworks 7 Asset Management.

2.2.5 Scanning Virtual Machines

Asset Inventory recognizes installations of virtual machine software such as VMWare and Virtual PC. Two levels of inventory recognition are available:

2.2.6 New Platform Field

A new field has been added to a machine's platform information. When you upgrade ZENworks Asset Management, the platform field for each machine is populated with a value of "Generic Workstation". Once the machine has been scanned during the regular inventory cycle, the field is properly populated. For new installations, the field is populated correctly during the first scan.

2.3 Software Compliance and Software Usage

Software Compliance and Software Usage are included in the full version of ZENworks Asset Management.

2.3.1 Software Spectrum Connector

A Reseller Connector has been added to Software Compliance to allow direct import of Software Spectrum license purchase data.

2.3.2 Integration of Mac Software Inventory

2.3.3 New Software Compliance Reports

The following new reports are available:

2.3.4 New Notes Field for Excluded Products

Notes can now be added to excluded catalog products and excluded discovered products to record the reason for exclusion, or to add other work notes.

2.3.5 Enhancements to Custom Reports

Custom Reports can be defined for server software usage and license allocation information stored in the ZENworks Asset Management database.

2.3.6 Software Compliance Report Filtering

2.3.7 Software Compliance Usability Enhancements

Numerous filtering options have been added to Software Compliance pages.

2.3.8 Editing Drop-Down Lists

Items in drop-down lists in Software Compliance can now be edited.

2.4 ZENworks Suite Integration

The following integration points have been added to ZENworks 7 Asset Management:

Back to top

3.0 Updated System Requirements

3.1 Stand-alone Deployment
3.2 Enterprise Deployment
3.2.1 Hardware Requirements
3.2.2 Installation Requirements
3.3 Collection Client Applications
3.3.1 Installation Requirements
3.3.2 Supported UNIX/Linux Versions
3.3.3 Supported Virtual Machines
3.3.4 Supported Browsers

The following system requirement updates relate to this release:

3.1 Stand-alone Deployment

The machine on which you install ZENworks Asset Management must meet the following minimum requirements.

 

Hardware requirements

  • Pentium* 4 1.4 GHz processor1
    Virtual machine: 2.4GHz
  • 1 GB of memory1
    Virtual machine: 2GB
  • 2 GB hard disk storage (plus 2 GB for database expansion)1

    Notes: The disk space noted is for a base installation. Additional space is required for expansion over time.

    For virtual machines, the same disk space is required for the virtual hard disk.

Display Setting

  • A minimum display resolution of 1024 x 768
  • Small fonts

Operating System

  • Windows 2000
  • Windows XP
  • Windows Server 2003

TCP/IP Connection

  • A TCP/IP connection to workstations is required to support automatic inventories.

Conflicts and Limits

  • If you are running ZENworks Handheld Management using the default MSDE installation, you cannot run ZENworks Asset Management on the same machine.
  • A Standalone Deployment can support up to 1,000 workstations.

1 Requirement has changed for this release.
2 Added in this version.

3.2 Enterprise Deployment

The machines on which you install ZENworks Asset Management applications must meet the following minimum requirements. Requirements may vary according to the amount of data that you store, processor speeds, and processor usage by other applications installed on these computers.

The initial ZENworks Asset Management installation has one set of requirements; individual ZENworks Asset Management applications have their own separate requirements. Refer to the specific sections that follow.

Notes:

3.2.1 Hardware Requirements for ZENworks Asset Management Installations

All of the following requirements have been updated for ZENworks 7 Asset Management.

Machine

Specification

Up to 5,000 Workstations

More than 5,000 Workstations

Database1,2
(Initial Installation)


Processor
Memory
Hard Drive


Processor
Memory
Hard Drive

Native Installation:
P4 1.3 GHz
1 GB
2 GB3 

Virtual Machine:
P4 2.4 GHz
2 GB
2 GB3,4

Native Installation:
P4 2.4 GHz
2 GB
4 GB3

Virtual Machine:
P4 3.2 GHz
2 GB
4 GB3,4

Collection Server2


Processor
Memory
Hard Drive

Native Installation:
P4 1.3 GHz
512 MB
100 MB

Virtual Machine:
P4 2.4 GHz
1 GB
100 MB4

Native Installation:
P4 2.4 GHz
1 GB
100 MB

Virtual Machine:
P4 3.2 GHz
2GB
100 MB4

Task Servers

Processor
Memory
Hard Drive

Native Installation:
P4 1.3 GHz
512 MB
100 MB

Virtual Machine:
P4 2.4 GHz
1 GB
100 MB4

Native Installation:
P4 2.4 GHz
1 GB
100 MB

Virtual Machine:
P4 3.2 GHz
2GB
100 MB4

Web Console2

Processor
Memory
Hard Drive

Native Installation:
P4 1.3 GHz
2 GB
100 MB

Virtual Machine:
P4 2.4 GHz
2 GB
100 MB4

Native Installation:
P4 2.4 GHz
2 GB
100 MB

Virtual Machine:
P4 3.2 GHz
2 GB
100 MB4

Manager

Processor
Memory
Hard Drive

Native Installation:
P4 1.3 GHz
512 MB
100 MB

Virtual Machine:
P4 2.4 GHz
1 GB
100 MB4

Native Installation:
P4 2.4 GHz
1 GB
100 MB

Virtual Machine:
P4 3.2 GHz
2 GB
100 MB4

1 – For the database server, a server-grade multiprocessor system with fast disk access is recommended for any installation with more than 5,000 managed devices.
2 – The Database, Web Console, and Collection Servers take advantage of multiprocessor systems.
3 – The disk space noted is for a base installation. Additional space is required for expansion over time.
4 - For Virtual Machines, this is the disk space required for the virtual hard disk.

3.2.2 Installation Requirements for ZENworks Asset Management Servers

Machine

Other Requirements

Database
(Initial Installation Machine)

During initial Enterprise deployment, you set up the inventory database and the File Store. The machine on which you run Setup to perform the initial installation must meet the following requirements.

TCP/IP

  • The machine name must resolve to an IP address.

 

All

Database
(Initial Installation)

Collection Server

Task Servers

Web Console

Manager

Display

  • 1024 x 768
  • Small Fonts

Operating System

  • Windows 2000
  • Windows XP
  • Windows Server 2003

TCP/IP

  • TCP/IP with LAN
    or
  • TCP/IP connection to the File Store.
  • The name of any machine on which the Manager is installed must resolve to an IP address.
  • The network user account for running the Manager must have full control access to the File Store folder.

Database Access

Microsoft SQL Server

  • Microsoft SQL Server 7.0, MDAC 2.1 with Service Pack 2.
    Note: Install the MDAC from the ZENworks Asset Management CD by running \Desktop\Extprod\Mdac_typ.exe.
    or
  • Microsoft SQL Server 2000, MDAC 2.6 or higher and Internet Explorer 4.01 with Service Pack 2.
    Note: Install the MDAC from the ZENworks Asset Management CD by running \Desktop\Extprod\Sqlredis.exe.

Oracle

  • Oracle Client
  • The appropriate Oracle ODBC driver (see below)
  • MDAC 2.1 with Service Pack 2.
  • ODBC Drivers:
    Server - 9.0.1: 9.00 11.00
    Server - 9.2: 9.02.00.00
    Server - 10g Release 1: 10.01.00.021
    Server - 10g Release 2: 10.02.00.01
    Notes:
    -Installation files for ODBC drivers and MDAC are available on the ZENworks Asset Management CD in the \Desktop\Extprod\ folder.
    -You must use the Oracle Configuration Assistant to configure the net service name on the machine so that it points to your Oracle server.

    1 Support for Oracle Server 8 has been dropped.

Supported Browsers

To view the Web Console, the following browsers are supported:

  • Internet Explorer for Windows, 5.5 and newer
  • Firefox for Windows, 1.0 and newer
  • Firefox for Linux, 1.0 and newer

Supported Virtual Machines

The following Virtual Machines are supported as hosts for ZENworks Asset Management servers:

  • VMware ESX Server (2.5 and newer)
  • Microsoft Virtual Server 2005


 

3.3 System Requirements for Collection Client Applications

The machines on which you install the client applications must meet the following minimum requirements

3.3.1 Installation Requirements

 

Hardware requirements

  • 90 MHz processor
  • 32 MB of RAM
  • 13 MB hard disk storage (plus space for database expansion)

If you plan to run the ZENworks Asset Management Usage Monitor, client machines require:

  • An additional 1 MB of hard disk storage for the application
  • Approximately 20 KB of hard disk storage for each daily log file. (The contents of the log files are transferred to the database as part of an inventory cycle. For more information, see About the ZENworks Asset Management Usage Monitor in the Administration book of the ZENworks Asset Management Manager help.)

Display Setting

  • A minimum display resolution of 1024 x 768
  • Small fonts

Operating System

  • Windows 95/98
  • Windows NT
  • Windows 2000
  • Windows XP
  • Windows Server 2003
  • Windows XP Tablet PC Edition1
  • Windows XP Tablet Edition 20051
  • Windows XP Media Center Edition1
  • Mac OS 10.2.4 or newer1
  • UNIX/Linux - See below2
  • Virtual Machines - See below1
  • Novell NetWare 5.1 or newer3

TCP/IP

  • TCP/IP with LAN
    or
  • TCP/IP connection to the File Store.

In order for the client applications to communicate with other ZENworks Asset Management applications, the name of the client machine must resolve to an IP address.

1 Support has been added for this release.
2 New for ZENworks Asset Management 3.3 customers.
3 Collection clients are not actually installed on Novell NetWare servers. From the Manager, use the Scan Novell Server Now... command, available from the Manager's Tools menu. To scan a Novell server, a Novell NetWare client must be installed on the machine that runs the Manager.

3.3.2 Supported UNIX/Linux Versions

The ZENworks Asset Management Collection Client can be run on the following UNIX/Linux installations:

AIX*

5.3 - 5.3 IBM* pSeries (RS6000) 1

HP-UX*

10.20 - 11.23 HP* PA-RISC* (HP9000)1

Solaris*

3.6 - 10 Sun* SPARC* (32- and 64-bit) 1

Linux

3.2, 2.4, 2.6 IA32 (x86)

Supported Distributions:

  • Novell Linux Desktop 8.0 - 9.2
  • SUSE® LINUX 8.0 - 9.2
  • SUSE LINUX Enterprise 9
  • Red Hat* Linux 6.0 - 9
  • Red Hat Enterprise Linux 2.1 - 4.x
  • Fedora* Core 1 - 3

1 Changed for this release

3.3.3 Supported Virtual Machines

The following virtual machines can run the ZENworks Asset Management Collection Client:

VMware*

  • VMware Workstation (4.5 and newer)
  • VMware GSX Server (3.x and newer)
  • VMware ESX Server (2.5 and newer)

Microsoft

  • Microsoft Virtual PC 2004
  • Microsoft Virtual Server 2005

Note: The virtual machines listed above are Windows-only applications. No virtual machines are supported for other platforms.

3.3.4 Supported Browsers

When using the Web Console, the following browsers are supported:

Back to top

4.0 Bug Fixes

Back to top

5.0 Installation Notes

5.1 Login Scripts

If you have configured login scripts to run the collection client setup.exe from the File Store, edit your login scripts so that setup.exe does not run while you are upgrading ZENworks Asset Management applications.

5.2 ZENworks Asset Management Standalone Deployment

If you are running ZENworks Handheld Management using the default MSDE installation, you cannot run the Standalone Deployment of ZENworks Asset Management on the same server.

5.3 Upgrading Tomcat and Java

When you upgrade to the new version, the Java and Tomcat versions remain the same, in case you have other applications which depend on the older versions. For detailed instructions for upgrading your Java and Tomcat versions, see TID #10099062, "Upgrading to Tomcat 5 and JDK 1.4.2 for use with ZAM 7".

Back to top

6.0 Known Limitations

6.1 Mac and UNIX/Linux Inventory

The following ZENworks Asset Management capabilities included for Windows Inventory are not available for Macs or UNIX/Linux:

Note: The Microsoft Office for Mac suite is recognized by ZENworks Asset Management, and appears along with its components in both the Asset Inventory and Software Compliance reports. The suite/component relationship is not shown, however. Because of this, Microsoft Office for Mac does not appear in the new Suite/Component and Standalone Component reports, available from the Software Compliance tab's Reports menu.

6.2 Virtual Machine Inventory

6.3 Inventory Database

ZENworks Asset Management does not support Microsoft SQL Server 7.0 installations with the case-sensitive sorting option enabled. (By default, this option is off.)

6.4 File Store

6.5 Manager

6.6 Reports and Queries

6.7 Client Applications

6.8 Task Server

If your Task Server is installed on a computer running Windows 2000, and you use Novell Netware, you are prompted for Novell login information when a print task is started. Scheduled print jobs cannot be run unless a user provides the login information when the task is run. To resolve this problem, contact Microsoft Product Support Services to obtain the fix relating to technical article Q266066.

6.9 Software Usage Monitor

The following limitations exist in the release relative to server software usage:

Back to top

7.0 Documentation Notes

The following documentation is provided with ZENworks 7 Asset Management:

These documents are made available during the ZENworks Asset Management installation process and are located on the CD image (in the Docs directory) and within the downloaded evaluation zip file.

These documents are also available at the ZENworks 7 documentation Web site. The documentation site includes both PDF and HTML versions of the Evaluation, Installation and User documentation. The documentation is updated regularly to incorporate newly discovered information.

Addition resources for ZENworks information include:

Back to top

8.0 Technical Support

For technical assistance, please contact Novell Technical Support at:

 http://www.novell.com

Back to top

9.0 Documentation Conventions

A trademark symbol (™, TM, etc.) denotes a Novell trademark; an asterisk (*) denotes a third-party trademark.

Back to top

10.0 Legal Notices

Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes.

Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes.

Any products or technical information provided under this Agreement may be subject to U.S. export controls and the trade laws of other countries. You agree to comply with all export control regulations and to obtain any required licenses or classification to export, re-export, or import deliverables. You agree not to export or re-export to entities on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. Please refer to www.novell.com/info/exports/ for more information on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export approvals.

Copyright © 2005 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher.

Novell, Inc. has intellectual property rights relating to technology embodied in the product that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S. patents listed at http://www.novell.com/company/legal/patents and one or more additional patents or pending patent applications in the U.S. and in other countries.

ConsoleOne, Novell, NetWare, and ZENworks are is a registered trademarks of Novell, Inc. in the United States and other countries. SUSE is a registered trademark of SUSE LINUX AG, a Novell business.

All third-party trademarks are the property of their respective owners.

Back to top