Using the BMR Restore Utility

After the temporary Windows installation, the system reboots and the BMR Restore Utility appears. This utility creates all the required partitions, formats them, and restores the files in each of the partitions. The Details box of the Restore Utility screen shows details about the current task in progress.

Note:

If NetBackup access management is used in your environment, provide the proper credentials when prompted so that NetBackup can restore the client files.

Each task is checked as it completes. A red X indicates failure; if a failure occurs, a Retry wizard appears that shows the tasks to be retried. Before you retry a task, examine the restore log to determine the reasons for failure and correct the problem accordingly.

To examine the restore log

  1. To access the temporary Windows installation menus and taskbar, click the computer icon in the top left area of the BMR Restore Wizard screen.

  2. Open a command window.

  3. Run the following vxlogview command (in the C:\BMR\NBU\BIN folder):

    vxlogview -i 131
    

    Normally, you need only correct the problem that is described in the logs. Then retry the failed task to complete a successful restore. If a problem persists, contact Symantec Support. After all tasks complete, the system reboots.

    The following actions may also be required:

    • For standard restores, log into the client as the administrator. Then use the bmrcleanup task to remove the repair partition and perform other cleanup tasks such as updating the client state.

    • For dissimilar system restores, you may have to log into the client as Administrator to finish configuring the network information. For more information, see First logon.