Verify if the Enterprise Vault services are running on the related Enterprise Vault servers.

Enterprise Vault services could be stopped automatically if any disk volume in the system is full. In addition, the Enterprise Vault services could stop if the client is also a media server and if a disk storage unit is full. In this situation, you would start the Enterprise Vault services and re-run the backup.

Verify whether Enterprise Vault user name credentials that are given in the client host properties are correct or not.

Ensure that MSXML is installed.

If MSXML 6 is not installed, the client's bpresolver log contains the following error message:

registry key for MSXML6 not found. Seems that MSXML6 is not installed...Exiting

You should install MSXML 6 and run the backup again.

Look at the Event Viewer of the policy client and related Enterprise Vault servers.

Quiescence can fail if the Enterprise Vault component (Vault store or Index location) or its parent component (such as, vault store group or site) is already quiesced. The backups fail with a status 2. You should clear the backup mode and attempt to run the backup again.

A backup can fail with a status 2 if the backup runs within a few minutes from when an Enterprise Vault directory database was restored. You should browse the Enterprise Vault configuration from Vault Administration Console and attempt to run the backup again.