Ensure that the client's server list contains entries for the master server and any media servers that can be used during a backup or restore.

Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server.

Check ownership and permission on directories where files are restored.

Correct the problems that you find and retry the restore.

If you tried to restore files from a FlashBackup backup after a NetBackup patch was installed, the patch may not have been installed properly. Follow the installation instructions in the patch readme file and make sure the libsfr.so file is copied as instructed.