On Windows, do the following when you auto-configure devices or initiate the NetBackup Device Manager service from a graphical or a command line interface: ensure that the service is not disabled in the system services configuration.

Examine command output, debug logs, and system logs for a more detailed message on the error.

In general, any device management-related errors that occur on a particular host accompany operator request daemon or process and remote device management errors. Check for errors in the following: the debug and the system or the application logs on the host where oprd was started or where it is running. The host is often a targeted device host or scan host.