Example 3: Troubleshoot redirected client restore using the altnames file

If you cannot restore files with a redirected client restore by using the altnames file, troubleshoot the situation, as follows:

On the master server, in the NetBackup Administration Console, select NetBackup Management > Host Properties > Master Server > Double-click on master server > Universal Settings. Enable the Enable Performance Data Collection property.
Create the debug log directory for the NetBackup Request Manager service:
```
Install_path\NetBackup\logs\bprd
```
On the master server, stop and restart the NetBackup Request Manager service. Restart the service to ensure that this service is running in verbose mode and logs information regarding client requests.
On client1 (the requesting client), try the file restore.
On the master server, identify the peer name connection that client1 uses.
Examine the failure as logged on the All Log Entries report. Or, examine the debug log for the NetBackup Request Manager service to identify the failing name combination:
```
Install_path\NetBackup\logs\bprd\mmddyy.log
```
On the master server, do one of the following:
- Create an Install_path\NetBackup\db\altnames\No.Restrictions file. The file allows any client to access client2 backups if the client changes its NetBackup client name setting to client2.
- Create an Install_path\NetBackup\db\altnames\peername file. The file allows client1 to access client2 backups if client1 changes its NetBackup client name setting to client2.
- Add client2 name to the following file: Install_path\NetBackup\db\altnames\peername.
- client1 is allowed to access backups on client2 only.
On client1, change the NetBackup client name setting to match what is specified on client2.
Restore the files from client1.
Perform the following:
- Delete Install_path\NetBackup\logs\bprd and the contents.
- On the master server, select NetBackup Management > Host Properties > Master Server > Double-click on master server > Clean-up. Clear the Keep Logs property.
If you do not want the change to be permanent, do the following:
- Delete Install_path\NetBackup\db\altnames\No.Restrictions (if existent)
- Delete Install_path\NetBackup\db\altnames\peername (if existent)
- On client1, change the NetBackup client name to its original value.