Running the Troubleshooter from within the Activity Monitor

If a job fails, use the Troubleshooter on the Help menu. The Troubleshooter helps to explain the problem and provides the corrective actions that are based on the NetBackup status code that the job returns.

To run troubleshooter within the Activity Monitor

  1. Select a job in the Activity Monitor.

  2. Open the Troubleshooter:

    • Click the Troubleshooter icon.

    • Select Help > Troubleshooter.

    • Open the job details for a job and click the Detailed Status tab. Then click Troubleshooter.

    An explanation of the problem appears on the Problems tab and a recommended action appears on the Troubleshoot tab.

    If no status code is entered in the Troubleshooter status code field, enter the status code of the failed job. Click Lookup to locate the troubleshooting information. You can open the Troubleshooter at any time and enter a status code.