Implementing analytics in cases
The analytics feature
lets you collect as much information about the items found in a
case as possible. Discovery Accelerator stores this information in
the customer database, where it can exploit the full-text indexing
functions of SQL Server. With the information stored and indexed,
you can efficiently analyze it and determine exactly what is
relevant.
A number of additional facilities become available
in Discovery Accelerator after it has collected and indexed the
analytics data. You can do the following:
-
Examine and review entire conversation threads in
one view.
-
Conduct searches within specific items in a
case.
-
Set up rules by which Discovery Accelerator
automatically marks or categorizes the items that it adds to the
case.
