You must have the application permission Add Hotwords to add global hotwords, and the department permission Add Hotwords to add department-level hotwords. By default, users with the application role of App Rule Admin have the first permission, whereas users with the department role of Rule Admin have the second.
To add a hotword
Do one of the following:
If Compliance Accelerator lists a lot of departments, you can filter the list with the fields at the top of the pane. As well as filtering the departments by name, you can choose whether to list any research folders that are associated with them.
You can append a wildcard character to the end of the word or phrase to represent other characters. An asterisk (*) represents zero or more characters. A question mark (?) represents exactly one character.