If the following message is displayed when you start the FSA Cluster Configuration wizard in the Enterprise Vault Administration Console, it may be because the Symantec Product Authentication Service is not available in the VCS cluster and the Vault Service account cannot authenticate and login to the VCS cluster.

"Failed to collect clustering data
from file server 'servername'.

See the "Installing and Configuring
Enterprise Vault" manual for guidance."

Note that this error message is not specific to this situation. It may also be displayed for other cluster related issues.

If the Symantec Product Authentication Service is not available, then you need to add the Vault Service account to the VCS user list.

See Authenticating the Administration Console when SPAS is not used.