Virus-checking a file server

Enterprise Vault placeholder shortcuts appear to the operating system as markers for offline files. Some antivirus programs can be configured to ignore offline files, but others cannot. If you cannot configure your antivirus program to ignore offline files, every placeholder that the program checks results in an offline file being recalled.

If you can configure your antivirus program to ignore offline files, do so before running virus scans on disks with Enterprise Vault placeholder shortcuts.

If you cannot configure your antivirus program to ignore offline files, you can do one of the following:

For NTFS file servers or NetApp file servers, use the supplied EvFsaBackupMode.exe program to exclude the appropriate Active Directory account from triggering placeholder recalls.

See Using EvFsaBackupMode to prevent file recalls .
For NTFS file servers, include the antivirus program in the list of programs that are prohibited from recalling archived items.

See Prohibiting a program from recalling files.
For EMC Celerra devices, use the Celerra's backup options to exclude the appropriate Active Directory account from triggering placeholder recalls.

See Preventing file recalls on EMC Celerra.

See the Enterprise Vault Compatibility Charts at http://entsupport.symantec.com/docs/276547 for a list of antivirus programs that Symantec has tested. Other antivirus programs that have not been tested, but which can be configured to ignore offline files, will probably work with File System Archiving.