If there is a problem with the Enterprise Vault Directory service, users may see one of the following messages:
If users see one of these messages, ensure the following:
You can ping the Enterprise Vault server that is
specified in the Mobile Search configuration file Web.Config
from all Mobile Search servers. The
Enterprise Vault server is specified in the value attribute for the setting DNSDirectoryAlias in the <appSettings> section.
The value that is specified in the value attribute identifies a server that runs the Enterprise Vault Directory service.