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Enterprise Vault placeholder shortcuts appear to the operating system as markers for offline files. Some backup and antivirus programs can be configured to ignore offline files, but others cannot.
Note the following:
If you can configure your antivirus or backup program to ignore offline files, do so before running the application on disks with Enterprise Vault placeholder shortcuts.
If you cannot configure your antivirus or backup program to ignore offline files, every placeholder that it checks will result in an offline file being recalled. In this case, you can use the Enterprise Vault backup mode program and settings to place the file server into backup mode before a scan or backup is run.
The Enterprise Vault backup mode program and settings enable you to specify the following:
Programs that are prohibited from recalling archived items. This is most likely to be useful if you use an antivirus or backup program that does not honor the file system offline attribute.
Specific user groups that backup mode is to be used for. When you restrict backup mode in this way, people who are not in those groups can still recall files as normal.