Troubleshooting

Table: Enterprise Vault Deployment Scanner error messages lists some error messages that you may see when you run Enterprise Vault Deployment Scanner.

Table: Enterprise Vault Deployment Scanner error messages

Message

Possible cause

Could not load configuration file! The configuration data for this product is corrupt.

Or:

Could not load configuration file! The system cannot find the file specified.

The PreReqConfig.xml file may be missing or corrupt. This file must be in the folder where you have installed Enterprise Vault Deployment Scanner.

Could not save configuration file! Access is denied.

The PreReqConfig.xml file may be read-only.

Could not scan computer! Access is denied.

The Reports subfolder may be read-only.

Could not scan computer! Class not registered.

The PreReqScan.dll file may not be registered. Open a Command Prompt window and type the following to register the file:

regsvr32 path\PreReqScan.dll

Could not scan computer! The data is invalid.

The PreReqStyle.xsl file may be absent. This file must be in the folder where you have installed Enterprise Vault Deployment Scanner.