The following must all be running for the Web Access application to work:

• IIS

• World Wide Web Publishing service

• Enterprise Vault Directory service

• Enterprise Vault Shopping service

• Enterprise Vault Indexing service

Errors that can occur because the services are not started are as follows:

• The message The Enterprise Vault Service is not available appears when the Web Access application is first accessed.

• The message Failed to perform search request appears when performing a search.

• Shopping baskets are not created.