If anything goes wrong with Shopping, check first
that all the appropriate services have started. All the following
must be running for Shopping to work:
-
IIS Admin service
-
World Wide Web Publishing service
-
Enterprise Vault Shopping service
-
Enterprise Vault Directory service
-
Enterprise Vault Exchange Mailbox task
If all the services are
running, check the Application Event log on the computer that hosts
the Shopping service and the computer that hosts the Exchange
Mailbox task. Most high-level errors are self-explanatory, and the
solution is straightforward.
Table: Log messages lists the error messages
that you may receive.
Table: Log messages
|
Message
|
What to do
|
|
The Shopping Service root directory
(<...>) does not exist.
|
Create the folder and try again.
|
|
Failed to connect to the Shopping
Service.
|
Make sure that the Shopping service is started.
|
|
Failed to create file: filespec.
|
Check the access permissions on the folder that
contains the file.
-
Enterprise Vault\Shopping Access.
Everyone must have Full Control.
-
Enterprise Vault\Shopping\Domain.
Everyone must have Full Control
-
Enterprise Vault\Shopping\\Domain\user.
Both the user (Domain\user) and the Administrators group on the Web
Server computer (WebServerComputer\Administrators) must have Full
Control.
|
|
Failed to open file:
<filespec>.
|
Check the access permissions on the file. Both the user
(Domain\user)
and the Administrators group on the Web Server computer (WebServerComputer\Administrators) must have Full
Control.
|
|
Failed to retrieve the Shopping Service
directory information.
|
Make sure that the Directory service is started.
|
If there are no errors in
the Application Event Log, or the errors listed do not point to an
obvious solution, try stopping and then restarting all the
Enterprise Vault services. If restarting the services does not fix
the problem, try increasing the tracing level to see whether that
produces any additional information in the Application Event
Log.
