Checking the Enterprise Vault system mailbox

If you suspect that there may be a problem with the Enterprise Vault system mailbox, work through this section.

To check the Enterprise Vault mailbox on Exchange 2000

  1. On the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.

  2. Double-click the user to display the properties.

  3. Click the Email Addresses tab, and check that an email address is present.

  4. If there is no email address, run the Recipient Update Service as follows:

    • Select the Recipient Update Services container, which is under the Recipients.

    • Right-clicking the domain and then, on the context menu, click Update Now.

To create the mailbox when it does not exist

  1. Right-click the Users container and then, on the context menu, click New > User.

  2. In the Full name box, type a name such as EV System mailbox for server, where server is the name of the Exchange server.

  3. Type a user logon name, and then click Next.

  4. Type a password, and then confirm it.

  5. Uncheck Account is disabled. It does not matter what the other settings are.

  6. Click Next.

  7. Make sure that the correct server is selected.

  8. Check Create an Exchange mailbox, and then click Next.

  9. Click Finish to create the user and mailbox.

    Note that it may take some time for the mailbox to be available.