Problems enabling or processing mailboxes

This section describes how to diagnose and fix problems with enabling archiving for mailboxes.

Work through the following checks to correct the problem:

To check and modify the Vault Service account permissions

  1. On the Windows Start menu, click All Programs > Administrative Tools > Active Directory Users and Computers.

  2. Right-click the domain and then, on the context menu, click Properties.

  3. Click the Security tab.

  4. Click Advanced, and then click Add.

  5. Double-click the account to which you want to add the permission.

  6. In the Permission Entry dialog box, click the Properties tab.

  7. Next to Apply onto, select User objects.

  8. In the Permissions list, next to both Read extensionData and Write extensionData, check Allow.

  9. Click OK repeatedly to close the dialog boxes.

More Information

Checking the Enterprise Vault system mailbox