When users start the Enterprise Vault Web Access application from Microsoft Outlook or Microsoft Exchange Client, they may be prompted for both their Windows username and password. If there is no separate box for the domain name, the username must be supplied in the following format:

domain_name\username

When users start the Enterprise Vault Web Access application from Microsoft Outlook or Microsoft Exchange Client, they are prompted for both their Windows user name and password. Normally, Windows passwords have a limit of 14 characters. If a user has set a password containing more than 14 characters, IIS fails to recognize it, and the user cannot log on to use the Enterprise Vault Web Access application. The user must change the password to 14 characters or fewer. This is a known IIS restriction.