Recovery of an Enterprise Vault component

Table: How to recover Enterprise Vault components describes how to restore individual Enterprise Vault components.

Caution:

Only perform this operation if you are advised to do so by Symantec support.

Table: How to recover Enterprise Vault components

To recover this component

Do this

Directory service SQL database

  1. Ensure that the Enterprise Vault Admin services on all computers are stopped. To do this, use Windows Manager to stop the Enterprise Vault Admin service on each computer.

  2. Restore the SQL databases.

  3. Start the Directory service.

  4. Open the Administration Console, which may not be able to access the database.

Directory service computer

  1. Restore the system backup, and the Directory service SQL database.

  2. Restore the backups of any other Enterprise Vault services that run on this computer.

Index file locations

  1. Restore the system backup of the computer running the Indexing service.

  2. Ensure that the service is stopped.

  3. Restore all the Indexing files to their original locations; ensure that all the backed-up files are restored, and that no other files remain in the indexing folders. Do not try to restore individual files because this leads to inconsistent indexes that may be unusable.

  4. Restore the backups of any other Enterprise Vault services that run on this computer.

    When correctly restored, the Indexing service can use the restored indexes. However, there may be indexing entries lost from archive operations carried out since the last backup. The Storage service will automatically reconstruct the affected indexes.

Shopping service files

  1. Restore the system backup of the computer running the Shopping service.

  2. Ensure that the Shopping service is stopped.

  3. Restore the backup of the shopping data to its original location.

  4. Restore the backups of any other Enterprise Vault services that run on this computer.

  5. Start the Shopping service. Users should be able to use their existing shopping baskets and create new shopping baskets.

Vault store files

  1. Restore each system running a Storage service.

  2. Restore the vault store files into their original locations.

  3. Restore the vault store's SQL database.

  4. Restore the backups of any other Enterprise Vault services that run on the restored Storage service computer.

  5. Run the EVSVR utility to verify the consistency of the information in your vault store partitions and databases, and repair any errors.

    See the Utilities manual for more information.

Vault store or fingerprint databases

  1. Restore the computer running the Storage service and replace the vault store files.

  2. Restore the vault store or fingerprint databases and the master and msdb databases.

  3. Restore the backups of any other Enterprise Vault services that run on the restored Storage service computer.

  4. Run the EVSVR utility to verify the consistency of the information in your vault store partitions and databases, and repair any errors.

    See the Utilities manual for more information.