LANDesk service management actions

LANDesk Service Desk actions let you incorporate LANDesk service management functionality within Asset Lifecycle Manager. These actions are described below. For more information, see Inserting fields.

Add assignment

This action lets you designate a user to perform an assignment. When the action occurs in the course of a process, a LANDesk Service Desk user is given the designated assignment.

Add note

This action lets you add a note to an incident. When the action occurs in the course of a process, the note is added to the designated incident with the specified values.

Add task

This action lets you add a task to an incident. When the action occurs in the course of a process, the task is added to the designated incident with the specified values.

Close incident

This action lets you close an incident. When the action occurs in the course of a process, the designated incident is closed.

Create asset from catalog item

This action lets you create an asset from a catalog item.

Create form instance

This action lets you create a new form instance.

Create incident

This action lets you create an incident. When the action occurs in the course of a process, an incident is created in LANDesk Service Desk, with the parameters below filling in the fields of the ticket.

Get form instance information

This action lets you retrieve data from an existing form instance.

Get incident info

This action lets you acquire information about an incident. When the action occurs in the course of a process, the details of the designated incident are obtained from LANDesk Service Desk.

Resolve incident

This action lets you resolve an incident. When the action occurs in the course of a process, the incident is marked as resolved in LANDesk Service Desk.

Run a synchronization package

This action lets you run a synchronization package.

Send report

This action lets you send a report to specified users. This action generates a file that is attached to an e-mail and sent to a designated e-mail address. If the report contains grouping, a pie and bar chart will also be automatically attached to the e-mail.

Update form instance

This action lets you update data in an existing form instance.