Managing clarification requests

You use the policy clarification view to view the clarification details or to respond to the clarification request.

To manage clarification requests

  1. In the policy clarification view, select the clarification to manage.

  2. Click Open Clarification.

  3. The clarification editor displays the following information:

    Submitted

    Displays the date and time when the request was created.

    By

    Displays the end user name that requested the clarification.

    Email

    Displays the email address of the end user to send a notification to. The email address is optional.

    Details

    Displays the question that is submitted by the end user regarding the policy.

    Due By

    Displays the date by when the security manager should send a response.

    Responded (date)

    Displays the date and time of the response.

    By

    Displays the account name of the security manager who responded to the request.

    Details

    Displays a text box where you can enter an explanation to the clarification that was submitted by the end user.

  4. Click OK to save.

    A notification is sent to the user if an email address is provided.