To request an exception

1. Go to Manage > Exceptions.

2. In the Exceptions view, do either of the following:

   • On the taskbar , click Request Exception.

   • In the table pane, right-click anywhere on the grid and select Request Exception.

3. In the Request Exception Wizard, in the Specify Exception Details panel, enter the following details and click Next:

   • In the Title box, enter the name of the exception.

   • In the Type box, select Entitlements.

     In the Template box, let the displayed template name remain as Entitlement Exception.

   • In the Description box, type a description for the exception.

   • In the Attachment box, browse to enter the name of the file that you want to attach.

   • In the Exception Validity group box, in the Effective Date box, select the date on which the exception becomes applicable. In the Expiration Date box, select the date on which the exception becomes invalid. Click Next.

4. In the Select Control Points panel, click Add to select the control points.

5. In the Select Control Points dialog box, expand the Asset System folder and select a folder. Select the control points that you want to exempt and click Add. Click Add All to select all the control points. To remove one or more control points from the Selected Items list, click Remove or Remove All respectively. Click OK.

6. In the Select Control Points panel, click Next.

7. In the Specify Requestor Information panel, type or browse to enter the Requestor and the Requestor Group. Enter the Requestor Email ID and Comments.

8. In the Summary panel, verify the details that you have entered in the wizard. Click Back to modify any data. Click Finish to exit the wizard.

   The exception is created and its state is set to Requested.