Using automatic actions to forward messages

• To forward a message to an email system, use the FwdMsgAsEMail.vbs VBScript.
• To forward messages to the HP Operations Service Desk product, use OVO-Sd.vbs (which is part of the Service Desk integration pack).
• To forward a message to your own application, this application must offer a command line interface or scripting interface to feed in HP Operations message data. With the automatic command, you can execute this interface and pass in any message attribute that you want.
• To forward messages to a trouble ticket system, see Example policies and scripts for message forwarding.
• To forward messages to a notification system, see Example policies and scripts for message forwarding.

To configure an automatic action

1. First, configure the message, as described in the topic Using WMI policies to intercept incoming messages. Use a message text like "Could not forward message to ..." and set a property to prevent loops. See How to prevent loops for details. This message is primarily for troubleshooting purposes. If the forwarding succeeds, then no additional message will be generated.
2. Configure the automatic action by following these steps.

   From the WMI policy editor, select the Rules tab.

   Select New to open the New Rule dialog box.

   Select the Actions tab.

   

   Configure a VB script. It gets the message ID as a parameter:

   cscript.exe "%OvInstallDir%\bin\MyForwardingScript.vbs" "<$WBEM:TargetInstance.Id>"

   The following example shows the call of an executable which receives additional attributes of the message as parameters:

   "C:\Program Files\Test\Forward.exe" "<$WBEM:TargetInstance.Id>" "<$WBEM:TargetInstance.Text>" "<$WBEM:TargetInstance.Object>"

3. Click Automatic command to open the Automatic Command dialog box. Be sure that Wait until local command completes and then and send the message only if the local command fails are selected, so that the error message you configured above is only generated when the forwarding command fails.

   

NOTE:
It is also a good idea to select Acknowledge the message when command is successful because it might happen that the forwarding fails due to a network problem or other external cause. You will then get a corresponding error message. After the external problem is solved, you can restart the automatic command, initiating the forwarding again. If it then succeeds, it will automatically acknowledge the error message in your message browser.

Related Topics:

• Example policies and scripts for message forwarding
• Forward messages using email